Issues with transaction status sync delays

Incident Report for iDEAL Availability

Resolved

The issue is resolved.
Posted Dec 05, 2024 - 18:27 CET

Update

The fix has been deployed, we are monitoring closely to see if the issue is indeed fixed, we will update again once we consider the issue completely resolved.
Posted Dec 05, 2024 - 17:51 CET

Monitoring

Since earlier today iDEAL is experiencing issues with delays in status messages (callbacks) towards Merchants. This may result in status synchronisation issues between iDEAL and Merchants.
The cause has been found and a fix is being deployed.
Posted Dec 05, 2024 - 16:40 CET